Fun Train Shipping & Return Policy

1. Shipping Information

We work hard to get your gear to you as quickly as possible. Please note that shipping times apply after your order has been fulfilled.

Domestic Shipping (US & Canada)

  • Standard Shipping: 3–4 business days after fulfillment (CO2-offset option available at checkout).

  • Express Shipping: 1–3 business days after fulfillment.

International Shipping (From US/Canada)

  • Standard Shipping: 5–20 business days after fulfillment (CO2-offset option available at checkout).

  • Standard DDP (Canada Only): 3–5 business days after fulfillment (up to 12 business days to the Atlantic region).

  • Express Shipping: 1–3 business days after fulfillment.

International Shipping (Europe)

  • Standard Shipping: 5–20 business days after fulfillment (CO2-offset option available at checkout).

  • Standard DDP (UK Only): 3–7 business days after fulfillment.

  • Express Shipping: 1–3 business days after fulfillment.

2. Return & Exchange Policy

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or with a printing error, we want to make it right.

  • Deadline: Please contact us within 30 days of receiving the product.

  • Cost: If the error is on our end, we will cover all expenses to replace the item.

Lost in Transit

  • If your package gets lost on its way to you, all claims must be submitted no later than 30 days after the estimated delivery date.

Wrong Address & Unclaimed Shipments

  • Incorrect Address: If you provide an insufficient or incorrect shipping address, the courier will return the package to our fulfillment center. You will be responsible for the reshipment costs once we confirm an updated address with you.

  • Unclaimed Packages: Shipments that go unclaimed and are returned to our facility will require a reshipment fee at your expense. Unclaimed returns are donated to charity after 30 days.

3. Important Exclusions & Global Rules

Buyer’s Remorse & Size Exchanges

Because our products are made specifically for you when you order them, we are unable to offer refunds or exchanges for buyer's remorse or size selection errors. We encourage you to double-check our sizing charts before purchasing.

Health and Hygiene Items

For health and safety reasons, we do not accept returns or offer reshipments on sealed goods that have been opened, such as face masks or intimate items. These items will be safely disposed of.

Notification for European Union Consumers

In accordance with Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer's specifications or are clearly personalized.

  2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Policy Language

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Need to Start a Claim?

If you have an issue with your order, please reach out to our team directly via our Discord with your order number and photos of the issue so we can help you right away!